Joke of a company not interested in employees or customers - Customer Success Manager (CSM) GoStudent Employee Review

1.0
3 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Nothing honestly, they killed the company culture, everyone became overworked and stressed with constantly increasing targets and reduced commission and bonus structures, no benefits, no prospects for growth

Cons

They only care about lining the pockets of the board and the investors, not about the employees and certainly not about the customers. What started as a tuition company clearly grew quicker than they could handle, management couldn't have been worse with decision making being sporadic and often resulting in unnecessary changes only to change back a few months later, but now they only care about pursuing VR as a way to make a name for the founders, eventually they'll give up on tuition itself I'm sure and make even more people redundant.

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GoStudent Response
2y
Hello, Thank you for taking the time to share your honest feedback with us. We are sorry that you feel this way. We take your suggestions for improvement very seriously and want to further develop ourselves and our processes every day. Therefore, we would be pleased if we could exchange with you personally. Please email us with your contact details to hr@gostudent.org so that we can get in touch with you directly. We wish you all the best for the future! Your GoStudent People Team

Explore other reviews about GoStudent

5.0
17 Nov 2022
Recommend
CEO approval
Business outlook

Pros

There really were only pros working at GoStudent, I loved my time there

Cons

Can’t really say there was any

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GoStudent Response
3y
Hi, Thank you very much for your fantastic feedback. We are so happy to hear that your time at GoStudent was such a positive one for you. We wish you lots of success in your new challenge! Anna Director of HR Operations
3.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good hour rate, good communication with the team.

Cons

Income may vary; not a long-term job

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