They care more about Customers than Employees - Anonymous employee GoTo Employee Review

1.0
10 Dec 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good environment with good people

Cons

You deal with crazy, angry, frustrated people on a daily basis If they take it out on you you have to endure their bullying/harassment Management refuses to take calls from people who ask for a manager but then gets mad at you when you try to get them off the phone

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GoTo Response
9y
Hello - We appreciate you taking the time to leave your thoughts. We are happy to read that you enjoyed our culture during your time here. We recognize that middle management is essential to the growth and morale of our teams, and are taking the proper steps to address the concerns you have voiced.

Explore other reviews about GoTo

5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good team, flexible remote policies

Cons

Lots of layoffs, too much turnover

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GoTo Response
3mo
We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
1.0
15 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote and unfortunately that is it

Cons

Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

1
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