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      GoTo

      Engaged employer

      GoTo reviews

      Good office perks and tech culture - Client Service Representative GoTo Employee Review

      4.0
      9 July 2021
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Coffee Bar (Free mochas :)) In-Office Visits (dentist, massage therapists, yoga, breweries, restaurants etc) Relaxed work environment (casual dress code) Good work culture (Made a lot of great friends) Opportunity to learn a lot from some very smart people

      Cons

      Products are sometimes very boring (remote access) and there is not always opportunity for advancement. Difficult to move into the Product department coming from client services. The office is great and culture too, but it is very "siloed" by floor and from building to building. My experience was pre-Covid so I am sure everything has changed.

      Explore other reviews about GoTo

      5.0
      19 Feb 2026
      Copywriter
      Recommend
      CEO approval
      Business outlook

      Pros

      Good team, flexible remote policies

      Cons

      Lots of layoffs, too much turnover

      avatar
      GoTo Response
      4mo
      We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
      1.0
      15 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote and unfortunately that is it

      Cons

      Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

      2
      avatar
      GoTo Response
      2d
      Hello - We're always looking for ways to improve the employee experience, and voices like yours help shape that. We'd encourage you to connect through internal channels so we can better understand your experience. Thank you for your feedback and for your 3 years with GoTo.
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