Great company, terrible management - Customer Service Representative (CSR) GoTo Employee Review

3.0
19 Apr 2023
Recommend
CEO approval
Business outlook

Pros

GoTo is a great opportunity if you are starting on SaaS and tech industry, they offer a lot of tools and trainings for your development.

Cons

Unfortunately GoTo lacks on what they preach, it’s always about quantity over quality, you might feel burnout and stressed most of the time.

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GoTo Response
3y
We’re happy to hear that you experienced growth while at GoTo and hope you shared this feedback in our engagement survey. Thank you for your review.

Explore other reviews about GoTo

5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good team, flexible remote policies

Cons

Lots of layoffs, too much turnover

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GoTo Response
4mo
We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
1.0
15 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote and unfortunately that is it

Cons

Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

2
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GoTo Response
3d
Hello - We're always looking for ways to improve the employee experience, and voices like yours help shape that. We'd encourage you to connect through internal channels so we can better understand your experience. Thank you for your feedback and for your 3 years with GoTo.
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