Enterprise Help Desk - Enterprise Service Desk GoldBelt Raven Employee Review

Positive Team environment for a gov't contracting position. Goldbelt Raven pays attention to represent the employees in a fair and reasonable way. Management is accessible and on site several times during the week

It is a contract and the security is only as good as the term of the contract

The pay is decent for this economy and market, you will gain a lot of valuable IT experience. The benefits package and holidays off are great. The workplace is very busy so the day will go by quickly. The company will pay for IT certifications if needed after your 90 day probation period.

Some of the leadership is not qualified, you have seasoned technicians who are still underpaid while office politics have boosted the careers of people who have only been working for goldbelt raven for less than six months. At the help desk we are a high volume center and we have a board that tracks all the calls, when everyone is on the phone and no agents are available the board turns red. Instead of the "Leads" helping out they walk around asking people to hurry up or they just stand there looking at the board. When you have 4-5 leads walking around bothering people or taking smoke breaks it can be quite annoying. Being a leader doesn't mean you stop working! Help the team out! These type of issues have brought the moral down at work in a big way lately.