Very unorganized company with lack of true management. - Anonymous employee Goodwill Employee Review

2.0
28 June 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My cost for health benefits!

Cons

Lack of communication among management causing tasks to be done over and over by several different employees. And done differently each time. Makes no sense and is a waste of manpower. as for the work, it isn't that bad, but with lack of proper equipment and conflicting orders both in store and above, the work becomes sometime impossible and more stressful than it needs to be. Adding to that there are some employees that can barely do the job and the rest of us find ourselves doing our work and then picking up the slack from others. Yet they continue to keep their jobs and do less and less. Training by management to the polices but then the same management personal do the opposite and say it's fine. Why have a company policy and why spend time training staff if you are not going to follow policy? Customers are always questioning the pricing and since management is out for every dollar they can get the customers have every reason to complain. Some of our wares prices are outrageous! Customers shop every thrift store in the area and when they see prices in Goodwill higher on used items they can buy new down the street, can you blame them for going elsewhere? This company has forgotten their mission. The pay is a very low for the average employee and the ad on Goodwill radio talking about "offering a competitive salary" is a joke! Bottom line is with the lack of available jobs in this area, and the number of unemployed applying for the few jobs, my only choice is to suck it up until I find something else.

Explore other reviews about Goodwill

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

I get paid consistently. I don't have to stress about restraining people or raising my voice. My clients are friendly.

Cons

The pay is that good. I have to travel to NYC every day.

2.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Work fulfilling both physically and socially, dealing with donors and fellow employees for this retiree and former legal and business professional.

Cons

Creepy, clannish, petty, and cultish management is more interested in humiliating others under the guise of "following rules" many of their own making than in ensuring that the work facility is properly equipped to handle daily workflow. Communication nonexistent. Managers pop in and out, apparently stationed at some secret location.  Robotic replies to legitimate work questions when they weren't out-and-out nasty.  I've occasionally dealt with this sort of folks, but never an entire collection of them cheering each other on as might appear in some deleted scene from "One Flew Over the Cuckoo's Nest." Poisonous and bizarre. Recommended only for the Abnormal Psychology student.

See reviews by: Helpful|Rating|Date|All