Dysfunction at its best (West Palm Beach based Goodwill) - Anonymous employee Goodwill Employee Review

1.0
7 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The agency does good work for the community in many areas.

Cons

Incompetent and dysfunctional leadership, resistant to change. Us vs them mentality between departments, with lots of backstabbing, finger pointing and gossiping. Unfair & inconsistent work/life balance practices across the agency. If you work for a good supervisor, you may be able to work from home or have flexible hours. If you work for a different supervisor, you may have no flexibility. Favorites are played and HR turns their heads. Good ideas from employees with years of experience in their field are bulldozed over by incompetent leaders who are insecure. If your department loses people who are not replaced, you are expected to pick up the slack and to handle the impossible workload the same as if you were only doing your original job; and it's thankless. Pay is way below average, even for a nonprofit. If you like to work around incompetent, backstabbing people in an organization with inconsistent policies, low employee morale, high turnover, and clueless leadership, this is the place for you. If you know you deserve better, run!

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5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

It was great working with the people

Cons

Lot of cleaning up the store it got very busy

4.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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