Weak SVP Leadership - Director Gopuff Employee Review

1.0
31 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Pretty decent pay and benefits.

Cons

SVP level is weak from a leadership perspective (within the past two years). There is a lot of great talent throughout the company, however politics trumps great ideas. As with any leader a certain percentage of an idea/strategy is to benefit the company while also benefiting the individual. Unfortunately at GoPuff 95% of the strategy is for the individual leader ( win political arguments or boost their own career) and 5% is for the benefit of the company. I was super excited to join GoPuff and think it’s a great idea. However the politics took away from the fun/ creativity and rewarding work. Instead it became a war between leaders and the teams focus turned to providing data and insights to win that weeks political battle. Hiring good people is the toughest job and GoPuff failed at this at the executive level. The toxic culture at this level quickly spread throughout the company and the only reason people stayed was for the glimmer of hope of a potential IPO.

Explore other reviews about Gopuff

5.0
24 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Benifits offered are really good. Exceptionally good benifits offered.

Cons

Bi weekly pay And hourly rate is kinda low for anyone with

2.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

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