Beware! Positive numbers here misleading Part timers screwed! - Customer Service Representative Grainger Employee Review

1.0
24 Feb 2017
Recommend
CEO approval
Business outlook

Pros

All the positive posts here about how "great" Grainger is seem to be from their recruitment team. I've talked to hundreds of employees during my time. It's NOT good! People are leaving in DROVES! There's a myriad of reasons why! Take the good posts as more like "Alternative posts" read between the lines!

Cons

Take the time to read the negative reviews you will see reoccurring themes! These aren't a lie or exaggerated or disgruntled employees trying to get even! They're posting the truth! *** Part time employees have now had their breaks taken away*** They keep you just under the hours needed that allows you to take breaks. *** It's also common practice for them to keep part timers just under 20 hours a week so you can't receive any of the benefits***

Explore other reviews about Grainger

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Schedules were very flexible! Leadership cared

Cons

It was really exhausting, hot work in the warehouse

4.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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