Goals meant to be unachievable - CSA Grainger Employee Review

2.0
27 Apr 2017
Recommend
CEO approval
Business outlook

Pros

The coworkers are amazing. Good people trying to do their best and supporting each other.

Cons

Goals are set so that 60-75% of the team will not regularly make them. Many goals are not in full control of the employee, such as how many calls/emails/chats/interactions you reveive in an hour. And they will claim changing 1 word here or there will completely change how the customer reacts. Call center favoritism is in full effect. Management shurgs off and does not pass any concerns, feedback, or pushback up the chain of command. While we are able to give feedback once a year via survey many of the issues do not get resolved year to year.

Explore other reviews about Grainger

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Schedules were very flexible! Leadership cared

Cons

It was really exhausting, hot work in the warehouse

4.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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