Pros
Flexible scheduling. Can actually choose your schedule, as long as there are 80 hours in the 2 week period. Pay is competitive for the area. If you factor in the profit sharing trust and benefits its much higher. Don't expect it to go up much though. Relatively low pressure for a call center environment.
Cons
Zero upward mobility. If you are on the front lines looking to move into a management role, you need to be tapped into the "Old Girls Network", The only real mentoring opportunities are through "business resource groups" and of those the only ones with any actual activity are the Women's and Latino. White males need not apply. Management spends all their time on "projects" and very little on working with their staff. You can be absolutely incredible at your job, and nobody really will know. Be prepared for very low annual raises based of goals which have no real relevance to your day to day job. Even if you max out your review scores, % raises work out to less than half of the increase in the cost of living year to year.