Gauge carefully your options - Anonymous employee Grainger Employee Review

2.0
23 Jan 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They offer some good reporting tools which is helpful, Salesforce, work life balance - wasnt asked to stay overtime etc. and apart from that cannot highlight anything.

Cons

There are quite some important cons within the organization. In my opinion the most important for the business is lack of direction and leadership. During my tenure we've never discussed any strategies how to win more business, how to increase the market share in any product category, how to develop more opportunities, or company wise what is the focus, direction etc. The only focus is go bring money, but managers don't care how you are going to do that. Instead they are going to take the credit for your work and boast on team's numbers. Managers will be nagging at you, control, micromanage!!! huge cons and policing you on every occasion. No flexibility, no room for creativity, different perspective, boss mentality, no discussion. Even if you do your job, they wont be satisfied and will drain you with conflicting priorities everyday. They promote managers or supervisor from within that dont have any management or leadership skills but think high of themselves. Instead of focusing on sales, you will be doing a lot of admin work, sending marketing promos (marketing is none existent in the company), fulfilling different dull tasks that have nothing in common with sales and at the same time you should be constantly on the phone. Expect a lot of cold calling (vast majority of the calls are outbound), no leads are provided, no marketing support, you are going to be on your own. If you are lucky to get a good territory with high potential you will be hitting targets, if not you will be struggling even if you put the effort. So the territories are not split evenly!!! Some sellers work their butt off and others just tagging around and "raking money". So due to lack of strategy and leadership everyone is doing its own thing, no cooperation opportunities between the team members. Commission is a joke. Dont buy into the commission promises. They've changed its structure on several occasions just to make sure that you dont get paid. What I was promised and what it turned out to be by the end of the day, was a total lie. Negotiate salary since they pay below average and dont listen to what they tell you in regards to commission since they will make sure you dont get paid for the extra work you put in. During the time with them, I havent seen any gifts for the Holidays, or at least any consideration that you are valued, only pep talks and how great is the business which is also a lie. They made a lot of profits during the covid due to the availability of the stock but most of the business is lost to the competition, why because they are very greedy!! Check their numbers before the covid and maybe now as well to get a better impression of the health of the business. A lot of turnover even at the upper management level. In one year in my team 5 people left out of 7. I wouldnt recommend to join for the seasoned professionals. If you dont have options and want to get some exposure and experience and if you are comfortable with the above situation give it try. Just maybe a week after I started with them, someone from upper management reached out and encouraged to write my review even if I havent had the chance to get a better perspective about the company and the role itself and I've never heard from that person after that to be curious how do I feel and what I think about the company. So you get the idea. Good luck

Explore other reviews about Grainger

4.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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