Good intro sales role - Metrics over sales. - Government Account Relationship Manager Grainger Employee Review

2.0
1 Apr 2024
Recommend
CEO approval
Business outlook

Pros

-Nice facility -flexible office/at home -good benefits -good training -Pay can be good if luck into a good CSG.

Cons

-Full of busy work. -Very micromanaged from a distance. -Management can sometimes play favorites. -Disconnect from upper management to the sales floor. -Call time is more important than sales revenue. There is a lot to like about Grainger. The company is great overall. But I'd avoid the sales floor. Look into sales support or technical support. CSGs are very inconsistent from AM to AM. It's really luck of the draw. I see people who do nothing get elevated or rewarded and people who grind miss goals constantly. I see managers play favorites with friends while doing zero to help people who work hard. Not everyone though. There are some good leaders. But you never know what sort of accounts you end up with. You also have to carry the weight of other less profitable divisions in all aspects. So the pressure is 24/7.

Explore other reviews about Grainger

4.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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