Decent place to work if you like call centers - ISA - Inside Sales Agent Grainger Employee Review

3.0
10 July 2025
Recommend
CEO approval
Business outlook

Pros

They are very good at giving you proper training and recourses to succeed. Starting pay us decent. They give you full Benefits on day 1.

Cons

Daily metrics, this is something that can be demoralizing even if you are doing well. At some point, you just dont want to hear about it every day. They also seem to focus too hard on call time and dials rather than sales which makes no sense when hiring for a sales position. The commission is TERRIBLE. You will have a book of business worth around 3mill but will still need to make sales to earn 950 extra. Which is taxed and placed on a regular payroll check so you barely even get that "bonus".

Explore other reviews about Grainger

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Easy going job with not too much stress

Cons

Have to come into work all days

4.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

See reviews by: Helpful|Rating|Date|All