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      Granite Telecommunications

      Engaged employer

      Granite Telecommunications reviews

      The entire recruiting department is about angling recent grads. I should have been more picky. - Premier Analyst Granite Telecommunications Employee Review

      1.0
      16 Sept 2021
      Premier analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      I had a great direct supervisor and felt sorry for them as so many on my team left.

      Cons

      I took a job at granite because I graduated close to Covid. In hindsight, I should have been more picky. Granite will hire anyone with a pulse and this is seen with how poorly internal communication is. It was so frustrating being yelled at by customers because The internal teams don't understand complex technologies. The business model relies on our customers being equally as ignorant. There's 3 weeks of "training" where they go over basics or telecom but nothing about ordering or ticketing repairs which is 99 percent of what you do. This leads to having to rely on internal teams to show you what to do, which as mentioned before, are less than helpful. We're encouraged to only solve problem if the customer only points them out. If they're being overcharged- it's not a problem until it is. You will be thrown under the bus. The COO himself says the best clients are the ones who don’t check the bill. Management does not care about you. I had to cancel thanksgiving plans with my family as I was required to be in office while covid was rampant. There's no yearly raises. management touts 1.6 billion yet OPS has trouble paying their rent. There's disdain for those who want to WFH. There's a strange obsession with fitness as the COO made fun of those who like drinking beer and bowling one meeting. It's a thankless job where you will work off the clock. Despite being paid hourly, I was expected to answer emails off the clock for clients on the west coast.

      avatar
      Granite Telecommunications Response
      4y
      Thank you for taking the time to share your perspective from your time working at Granite. We are glad that Granite was able to provide a place of employment for you after graduating in a pandemic and that you enjoyed working with your manager and others on your team, yet are disappointed that your overall experience was not more positive. We endeavor to give every Teammate the best training, resources and experience. We strive to provide our customers with the highest level of support and service, including during our customers’ busiest times, such as over the holidays. Occasionally, we know that forces some Teammates to work during our busiest times and are sorry if there was an impact on time you preferred to spend with your family. As you know, Granite provides extra / holiday compensation for such work and has had work from home options since the start of the pandemic. If there are specific issues or problems that you would like to share with us, please do not hesitate to contact us at TalentManagement@granitenet.com

      Explore other reviews about Granite Telecommunications

      5.0
      27 May 2026
      Senior acount manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great way to get into full cycle sales

      Cons

      None that come to mind

      1.0
      4 June 2026
      Collections specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      No pros what so ever.

      Cons

      This company and specifically the collections department have very little opportunity for growth, despite what may be promised during the hiring process. Honestly, it’s a circus. Non stop tasks are thrown at employees each day. And Goals are constantly increased so analyst can’t reach them. Employees who work hard and consistently perform well often find themselves stuck in the same position with no clear path for advancement. Promotions and opportunities never appear to be based on performance or merit. Management is one of the biggest issues. They have no clue. Favoritism is prevalent, and certain employees seem to receive special treatment, better opportunities, and more support than others. This creates a frustrating and discouraging work environment where many employees feel undervalued and overlooked. Morale suffers when performance and dedication are overlooked in favor of personal relationships and when there is little accountability for management and no transparency regarding career development. Communication from leadership is lacking, and employee concerns are not addressed. Management gets defensive when employees ask questions or disagree with their stupid decisions. Overall, it can be a VERY challenging place to build a longterm career if you are looking for fair treatment, professional growth, and strong leadership. Turnover rate is very high. Also, micro management is at an all time high. Would not even recommend this place to a college grad for entry level experience, if i could Put 0 stars, i would. For the sake of your mental health, stay far away.

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