Unethical and unprofessional - Customer Service Representative Graybar Employee Review

1.0
3 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Not much to say about pros I guess the only thing I can say is the non-managerial coworkers are nice.

Cons

There’s so many things wrong with Graybar Raleigh I’m not even sure where to start. Management is horrible I can’t stress that enough. The training is nonexistent I know the company is going to come back and say that they is a training period but it’s a lie, they have a supervisor who does everything there and teaches you but while she’s sitting with you “teaching” she’s pulled in 55 different directions So you’re not learning much and when you make a mistake down the road she swears she taught you that particular something although I’m not sure how she remembers she did when she’s being pulled in 55 directions. So many people left there that I had to do the job of five people and promises were made about raises and promotions and then when that time came they didn’t fulfill their part of the deal, this place is the most unethical place I have ever worked at in my life. The customer service team there is so talented and dedicated but aren’t utilized (or respected) to their capacity due to the customer service managers incompetencies. They have to wear so many hats there ! They have to fill in on the counter whenever the counter people are on vacation, out sick or at lunch. They have to be the receptionist so the phone rang all day long so you were interrupted all day long. Lot of work with VERY little pay! All in all it’s about how much money the company can make for the company and not for the little guy!!

Explore other reviews about Graybar

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Strong department leadership in current role

Cons

Many senior team members with decades of stored brain knowledge that is hard to share

3.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

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