Biased Management & Unprofessional HR - Customer Service Representative (CSR) Great Place To Work Employee Review

The people are incredible, the pay is fair for the expectations that they want from you. Depending on your manager it's incredibly flexible as long as you are performing. You are noticed and recognized when you do great work even when you don't want to be necessarily. It's okay that we don't innovate quickly or spend money on our product to beat the competition as it's a huge bet to place and a lot of peoples livelihoods at stake but if we want to really win, that's what it's going to take. All that said, I love working here and I am extremely committed to our mission and the way I am able to make a difference in my clients lives daily.

Product changes are so minuscule and inconsequential to the customer experience. If the recognition aspect of our product didn't exist we would be destroyed by our competition. We are at the mercy of our overlords and the decisions at UKG.

The work was really mission driven which made the job easy to come to.was able to work with some amazing clients and colleagues and was good at my job because I enjoyed it but….

Sales leadership is constantly re-organizing, with lack of direction and organization. Sales is led by a totalitarian mindset vs supportive. Extreme favoritism, biased, no accountability for lack of process and support. So much responsibility is placed on the actual rep. Not to mention there are total HR nightmares happening behind the scenes due to extreme favoritism practices and biases! Lack of any professional growth