Toxic department, poor communication and management - Anonymous employee GreenShield Employee Review

We are disappointed to hear about some of your experiences. We want to be a place where everyone feels welcome to share their thoughts, and where our people know what career paths and advancements are available to them. This feedback has presented an opportunity to look at what can be done to encourage open dialogue and gather feedback from what remains to be our greatest asset, our people. We are in the process of developing and implementing action plans, both for specific departments and companywide, so we can continue to see improvements in the employee experience. We will be reaching out with more opportunities for feedback in the coming months. We recognize that our team has grown substantially over the last few years, and this does present an opportunity to evaluate the integration process. With so many new folks joining us, onboarding can be challenging. Our recruitment practices include postings on our portal, internal postings, our employee referral program, and use of recruitment agencies for hard to fill positions. We believe that the people who do come to work at GSC are here for the right reasons, and working toward a shared mission remains integral to our success. GSC’s community engagement is foundation to our social enterprise and a broader part of our business strategy. We welcome feedback on our process; please let us know if you have any ideas by reaching out to feedback@greenshield.ca or speaking directly to HR. A large emphasis is placed on internal talent development and mobility, looking back at our 2018 recruitment, approximately 50% of the roles we filled were through our current internal talent. For clarification, the Education Reimbursement Fund is still in place for employees, and is awarded on the basis of the training or educational aligned to any GSC role with the support of your leader. This also includes support for a role that you hope to have in the future. GSC aims to be a place where employees feel empowered to share their feedback and be heard. If you feel that the conversations you would like to have are not landing appropriately, please consider reaching out to a member of the HR team. We are sharing your feedback with leadership, and encourage you to raise appropriate issues and concerns with your leader as well. Thank you for taking the time to share your thoughts and we hope your outlook improves.