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Groundwork Coffee

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Terrible work environment - Customer Service Representative Groundwork Coffee Employee Review

1.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Individual peers were hard working and eager to focus on problem solving. Flexible PTO depending on manager

Cons

Low pay No 401k matching Low raises. More of a cost of living adjustment than a raise Poor benefits Toxic leadership and toxic work environment Antiquated process and customer interaction. Decrepit facilities Incredibly disorganized structure and leadership. Products will just "go missing" with frequency Toxic and incompetent CEO No coherent strategy or teamwork across departments

Explore other reviews about Groundwork Coffee

5.0
31 Oct 2024
Recommend
CEO approval
Business outlook

Pros

instructions were very clear, little forth and back

Cons

job flow was not very consistent

2.0
28 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Free coffee on shift and take home, chill coworkers, alright tips when it's busy, survivable if you're starting out and don't mind the NoHo area

Cons

little care for employee safety, stopped caring about developing barista skills, management inexperienced and unprofessional, high turnover in upper management/training, concerning health dept violations

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