It’s a job - Customer Service Representative Group 1 Automotive Employee Review

1.0
18 July 2024
Recommend
CEO approval
Business outlook

Pros

It’s a Work from home opportunity

Cons

They extensively micromanage remote employees. Listening in on phone calls. They encourage employees to cut break times short. No confidence in employee ability. Set the bar high to receive bonuses. No room for advancement. No work life balance. Oftentimes back to back calls with no time allotted to take notes. The times you do take notes is counted against you. Management more focused on scheduling many appointments not customer follow-up. Many customer complaints unanswered causing customers to call in angry unnecessarily. Customer vehicles not properly serviced at Group 1 dealerships.

Explore other reviews about Group 1 Automotive

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Able to work from home, able to qualify for a monthly bonus, Sunday off

Cons

Only see DEI hires promoted within department, needs department leadership change and more professional training

1.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are unfortunately no pros of being a technician at this corporation when compared to other OEM dealers.

Cons

Group1 is a publicly traded company, this means they are only concerned with their bottom line. High paying jobs are funneled to low pay techs in order to bump up effective labor rate. When the stock price goes down they terminate people. There are an intense number of corporate policies and rules that you would not otherwise find elsewhere, that make your life as a technician harder, these policies are also set by people with 0 experience in the field. Everybody is paid just enough to survive, I have seen multiple techs with families that need to have a roommate to get by. There are so many terrible policies that all of the good technicians ultimately left for the most part. This company is just as bad if not worse than automation or lithia. Company advertises a 4 day work week an then makes you work 5-6. DO NOT WORK FOR GROUP 1

2
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