Unable to Provide Care to Clients due to IT Issues and Inaccessibility of Support - Licensed Professional Counselor Grow Therapy Employee Review

1.0
2 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Getting started with Grow was easy and the intake team was friendly and helpful. You can work as many or as little hours as you would like, No non-compete. Helpful to have a community board to connect to other clinicians.

Cons

I have been locked out of the Grow system due to a tech issue for a full seven days now which has made it impossible for me to see my clients, contact my clients, complete notes, etc. I have sent multiple emails to provider support and called and emailed the intake department where I have been told that my issue has been “escalated” but to no avail. It has been impossible to get on the phone with anyone from Support or the IT department and it has taken days to get any responses via email. This situation is beyond unacceptable for me as a provider as well as for my clients (some of which I have no way of contacting). Not showing up for client sessions is damaging to the population of folks we work with, it looks poorly on me as a provider despite the fact that I have been doing everything in my power to get this resolved, and it looks poorly on Grow. I am BEYOND disappointed by this experience with Grow. Major changes need to be made in how support is offered to providers within Grow in order for ethical and reliable treatment to be provided going forward.

Explore other reviews about Grow Therapy

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Grow Therapy has been a solid fit for me as a licensed therapist looking for flexibility without having to build everything from scratch. Scheduling is entirely in your hands, making it easy to balance with other work or life commitments. Access to free CEUs is a real perk I didn't fully appreciate until I started using it. As someone who has to maintain licensure hours, having that built in saves both money and the hassle of hunting down training on my own. That said, it's still a platform model, so if you go in expecting a traditional employer experience, you'll need to adjust your expectations. You're running your own caseload, which is great if that's what you want, and less ideal if you need a lot of structure or support. Overall, I'd recommend it to clinicians who are self-directed, want to ease into or expand a private practice, and value autonomy over hand-holding.

Cons

Referrals can be slow at times. Reimbursement rates can vary greatly depending on insurance.

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Incredible work environment where our CEO and everyone else REALLY cares. It's a company that truly works together rather than having hierarchical egos in the room. I've never seen a place where people across every single position are willing to work directly with one another towards the same mission. The CEO and all founders are incredibly humble, personable and down to earth people. Leadership cares about their people, and it's shown through numerous stipends, mental health mornings/afternoons, but also just getting to know everyone on a personal level. I feel incredibly valued every day, and it makes me in it for the long haul. Grow therapy is one of (potentially the last) mental health tech companies that psychologically safe internally. It makes all the difference; it makes people want to come to work, want to work hard, want to keep going. Grow really gets the mission inside and out and for that I am so grateful.

Cons

None, seriously. This company is doing incredibly and gives me hope that a company can be values-driven, care about their people, AND make money. It doesn't have to be corruption and greed at all costs.

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