Affordable benefits but micromanagement hampers productivity - Associate Account Services Manager Guardian Life Employee Review

1.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

The company offered really affordable benefits including medical, dental, vision, life, and so on. They also offer a generous PTO plan

Cons

Micromanagement and a very intentionally difficult performance goal. This job was primarily email-based with occasional phone calls. The company was aware that both the volume of emails and calls were very low. They still wanted several emails ‘completed’ per hour and intentionally set an impossible to meet performance productivity standard. My immediate boss was counting my mouse clicks per minute.

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5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and ramp time. Always investing in growth.

Cons

Back room team can be slow.

4.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

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