Pros
The people I worked with were genuinely talented, extremely smart, and cared about the mission. Vacation/time off policies and leave policies were great.
Cons
Working at Guild was perhaps the most toxic work environment that I have ever experienced. The Student Operations /Coaching Teams (now called Member Operations/Engagement) was full of experienced and passionate individuals who were essentially performing call center duties. We were drawn in by Guilds incredible mission statement, then completely ignored, payed an insultingly low salary, and were scrutinized over metrics that we had no control over/made no sense. Every time someone raised a concern to management, we were never taken seriously and were told that “the mission of helping our learners should be enough motivation” as a reason not to increase pay or improve working conditions. My manager was extremely incompetent and had no idea what myself and my team members did on a daily basis, thus rendering him completely useless as a mentor or a source of help. Job duties and department goals seemingly changed weekly, and we were never given the correct tools or information to adequately help our students. The amount of turnover during my time at Guild was insane, both on an individual contributor and a management level because folks were so unhappy there. I would never recommend working at Guild to anyone.