What are they thinking? - Store Manager Guitar Center Employee Review

1.0
5 May 2016
Recommend
CEO approval
Business outlook

Pros

Great people in the stores great customers

Cons

Completely starved labor and everything is a fire drill. The office has no sense of what drives sales in our stores. We are constantly running around to complete meaningless tasks that help the office feel good about the terrible job they are doing. Customers buy from the people bottom line. The more the people know and the better service we provide the more people will spend. We need to keep in store associates happy and they will keep customers happy. We are flat out treated like a bunch of dummies. Wayne knows all and the stores know nothing. We have all been here helping customers a lot longer than Wayne.

Explore other reviews about Guitar Center

5.0
16 July 2025
Recommend
CEO approval
Business outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
21 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

Cons

- Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.

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