Outlook not so bright - Customer Service Manager Guitar Center Employee Review

3.0
19 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Great coworkers. Great discounts on gear. Some great people come into the store. Get to see and play with a lot of gear.

Cons

Always short staffed. Disconnect with upper management. No real direction for what the company wants to focus on. Slow computers systems that hinder your job.

avatar
Guitar Center Response
8y
Thanks for the review but I'll tell you we are laser-focused on our six key initiatives which include growing our: B2B, Direct/e-comm, Music & Arts, Services (Lessons, Repairs, and Rentals), Marketing alignment, and Culture/selling culture.

Explore other reviews about Guitar Center

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Very flexible with hours working.

Cons

Difficult to stray away from Hal Leonard curriculum sometimes, but may be different now.

3.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

Cons

Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

See reviews by: Helpful|Rating|Date|All