Fun Until You Realize It's Fake - Customer Operations Assistant Guitar Center Employee Review

2.0
13 Oct 2012
Recommend
CEO approval
Business outlook

Pros

Usually half the sales guys you work with are pretty awesome. Uniform is basically just a black polo. Easy to work with.

Cons

Management will treat you like dirt. I have literally listened to our store manager convince a sales associate to drop out of his neuroscience degree in order to work more hours at the store. Environment is almost cult-like at times. Managers will do anything they can to avoid actually working for more than five minutes a day unless corporate is visiting.

Explore other reviews about Guitar Center

5.0
16 July 2025
Recommend
CEO approval
Business outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
29 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Employee discounts are the biggest reason why people work here, as the discount is really good.

Cons

Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

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