Pros
The people at the hq are helpful. They listen to employees and usually will attempt to contact the person in order to fix the issue.
Cons
Poorly trained, vindictive management. My manager would insult his workers on a daily basis and the calls to hr would not resolve the issue. Favoritism is rampant. The benefits are a joke, the management pushes it really hard as if they would receive bonuses from your loss. As far as the benefits, the company runs a site that contains the contacts for the providers. The problem is that the contacts are expired. As far training, I was left to figure out procedures on my own. Pay is not good unless you sell a lot of equipment. I started with $8/hr after 5 years of employment I made a $1.50 raise.... while the management boasts about how much money the store is generating, they want you to work longer hours and will not pay overtime and holidays. If you have a family be aware that you are gonna work holidays and you cannot request that time off, as a matter of fact management might threaten your employment