Pros
Able to work from home, which this company doesn't allow anymore except maybe under specific circumstances, I'm not sure. I was grandfathered in from COVID and I don't live near any office. Benefits are good and the company pays for those benefits. The company also gives you a stipend you can use to buy things from a company-managed online store like Uber eats, exercise equipment, etc.
Cons
It's a call center environment. Most people I talk to are lovely, but I often talk to angry people and sometimes mean people. The metrics are impossible. You have to get through a certain number of calls per hour, but if you rush a client off the phone, they might give you a bad survey score which hurts another metric. Every quarter, they make you submit a review about how you think you're doing. It always feels like you're trying to make the case for why they should keep you onboard. Help on unusual calls is limited to AI chat bots who may end up replacing you at some point. Managers can provide help, but they're stretched thin. Many teams are understaffed and this causes client issues to go unsolved for awhile (which isn't great for client survey scores on your performance). As with competitors like ADP, Thanksgiving, Christmas, and new years are the absolute busiest time, so you can't call out (unless sick), so for however long you work there, the holidays will never quite feel the same (more stress/can't enjoy the season as much). By far, Gusto's year end time is so much more manageable than year end was at ADP.