Pros
- colleagues - benefits (PTO, health & employee benefits) - nice office
Cons
So many. -they didnt pay me my commission payout on time. When I told them they didn’t and threatened they were out of compliance they said it was being sent, but late. This caused me to be late on my rent, my car payment and an emergency vet bill. I still haven’t received pay today after they said I would so I’m hoping to pay my bills soon. I worked so hard and to have my payment delayed shows they don’t care about people. Especially the people they work with. - Micromanagement. Managers will book calls over your blocks, admin time & OOO without asking - if you are OOO they may forget to take you off the new customer router, I came back from a 2 week vacation to MANY emails from new customers requesting a new CSM since they got my OOO email. - If you are in CS, in my opinion, you are just a support navigator. Everyday I came in to 35+ emails with support questions. My job was to tell them to email support. - They allowed companies with 1+ EE to join premium and get a CSM which made my workload go from 7-8hour days to 12-14 hour days. - I was told multiple times that we would not get smaller books and we should actually have bigger books as CSM’s I’ve been a CSM for 6+ years and have never had a book that goes above 300+ not even 200+ - How do you get a new Director of CS and within a year he is still here but 3/4 of your team isn’t and now the ENTIRE department feels suffocated and burnt out but he still runs that workstream? How does that make sense from a business and org perspective? - Pay is extremely low for the area and for the work load. Working 12+ hours a day and having 30% of your pay depend on another team is crazy. - when I first started we were hosting 20-30 calls a quarter. Now they are asking we hold this amount every week with outbound dials. I can go on and on about the egregious work environment that is Gusto. Systems that don’t make sense. Pay that isn’t equitable. Managers who don’t care about you as a human being but as a money making machine for themselves.