The first rule of HC One: You are worthless and replaceable - Anonymous employee HC-One Employee Review

Thank you very much for taking the time to share your thoughts with us, and I am really sorry to learn that you are not enjoying your experience working with us. We are determined to provide quality care at every home and our dedicated and hardworking colleagues are the most important part of making that happen. Most of the feedback we’ve received from colleagues has been really positive. For example, 85% of nearly 5,000 home-based colleagues who took part in the most recent annual survey said they were ‘satisfied or very satisfied’ with their jobs and working at HC-One. However, it is also really important for us to learn from people like you and the feedback you’ve given us. I can let you know that we regularly review staff levels at each home to make sure we’re providing appropriate care for Residents. We are also working with the GMB Union to make sure that every colleague will earn above the national minimum wage. I know you’ve expressed frustration with red tape, but it’s also really important that we can demonstrate care provision that meets each Resident’s specific needs. I’m really sorry to hear your concerns about management. We’re introducing some new training and support programmes for some managers to help create good working relationships with staff teams and we never accept negative behaviour towards colleagues. If you are not comfortable speaking to your manager, please do get in touch with the regional HR or Operations Team, or you can go straight to the Chairman via askchai@hc-one.co.uk. Anything you say will be treated in total confidence. I do hope you will get in touch with us so that we can learn more about your specific experiences and work to address them. Alison