Incompetent - Technical Support Analyst HCSS Employee Review

1.0
16 Aug 2019
Recommend
CEO approval
Business outlook

Pros

I absolutely was unable to produce one positive thing to say about this company.

Cons

Lets start with their quasi-intellectual Wolf of Wall Street rip off interview process. They ask ridiculous questions that serve no relevance to the actual position and base their hiring decision off of that. They asked a scenario question where the applicant has to guess what the interviewer is thinking of while they are in a grocery store. Once you get the job if you make it past that process, they like to think of themselves like they're Google but it's actually a very small company with outdated software.

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HCSS Response
6y
I am sorry for your experience. Your description of HCSS is uncommon, so we appreciate the time you took to share it with us. I regret you found no enjoyment during your three years at HCSS and we appreciate your contribution during that time to reach our annual company profit sharing bonus goal of 20% to 30% of salary. Many employees enjoy our stock ownership program, 24/7 fitness facilities, flexible work schedules, and many other unique benefits. As we continue to grow, we are fortunate to have so many great candidates enjoying the process that helps them become part of our company. Our interview process is multi-faceted. One aspect of the process includes scenario based questions that allow us to evaluate an individuals structured problem solving skills and decision making ability. As always, we will continually work to evaluate and improve our processes so the people we hire are a good fit who enjoy the work they do each day, their colleagues, and their work environment. Please reach out to me directly if you have any questions and thank you for three years of service at HCSS. We wish you the best in your next role. Marcus Wilkins, HR Organizational Development Manager

Explore other reviews about HCSS

5.0
3 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing culture Great ability to move to roles Tech savy Remote Free lunch

Cons

None really at this time

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HCSS Response
1w
Thank you for taking the time to share your experience! We're thrilled to hear you've enjoyed our culture, growth opportunities, and flexibility. Creating an environment where people can learn, grow, and build meaningful careers is something we care deeply about, so it's wonderful to know that has been your experience. We appreciate you being part of the HCSS team and helping make HCSS a great place to work!
5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place to learn and grow, they very open to questions so don't hesitate to ask. Very hands on with mentorship, ensure you are moving in the right direction.

Cons

no cons except the pay, but it's the typical salary for an intern.

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HCSS Response
1w
Thank you for the review and for being part of the HCSS team! It's great to hear that the mentorship and learning opportunities made a positive impact on your internship experience. We believe some of the best growth happens when people feel comfortable asking questions and getting hands-on experience, so we're glad that was your experience here. We appreciate the feedback and wish you continued success in your future career endeavors!
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