Tier 2 Technical Support - Anonymous employee HMH Education Employee Review

3.0
9 Sept 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Provided overtime during peak season

Cons

Answer phones all day plus multiple other projects required to accomplish

Explore other reviews about HMH Education

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Easy work (more customer support than tech support) - Team is very friendly and helpful - Plenty of downtime to do other things during work - Knowledge Articles not that helpful in day to day. End up forwarding questions/issues to the team a lot more

Cons

- Might be placed into part-time instead of full-time

2.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Reputation helps sell product to customers

Cons

Horrible management, horrible commission payout

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