Boring day to day - PPI Complaint Handler HSBC Employee Review

3.0
2 Apr 2019
Recommend
CEO approval
Business outlook

Pros

A four day working week Flexible hours at times Don't take your work stress home with you Pension is good

Cons

Tedious work the same most days Poor management, managers have no idea about their staff or how to forward plan As stated by other reviews, the ICT systems are atrocious, hours a week wasted on computer crashes, frustrations when this isn't taken into consideration with your productivity targets. Out of date by about 10 years, embarrassing. Harsh divide between temporary staff and permanent staff.

Explore other reviews about HSBC

5.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good stuff, i enjoyed it.

Cons

less products available compared to US Banks

2.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Good, smart colleagues in other offices.

Cons

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.

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