Redundant systems and Very slow and long processes - Customer Service HSBC Employee Review

3.0
3 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Longest Annual Leave of 26 days, plus 6 days of Childcare Leave. Great colleagues and nice bosses. If you can work in HSBC, you can weather all storms in other companies.

Cons

Competent and yet very overworked staff, due to they do not wish to replace staff that have resigned. A lot of systems, if you want to check certain information. Super slow and long processes, as they have outsourced it to other countries. Don't want to upgrade the systems, due to costs...........

Explore other reviews about HSBC

5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

the work was very exciting

Cons

the hours were very long

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Good environment and nice place to work and learn

Cons

nothing else to say the users were excellent

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