Pros
San Diego location was ideal. Call center employed many local residents. Home office in Illinois was more advanced when it came to training facilities and programs to advance the skills of the leadership teams.
Cons
Management support for training not really there. Promotions within the San Diego office were questionable. The human resources team must have been a "green" team without much experience. I witnessed interactions and conversations that should have been held as confidential that were discussed openly. This did not create an environment that compelled associates to reach out to the human resources group when a problem really did occur. The HR Director at the time was very stringent and I did not see her becoming a business partner with other leaders at the site.