Management doesn't manage. Working all hours is expected and not appreciated. - Customer Service Representative HUB International Employee Review

2.0
9 Oct 2010
Recommend
CEO approval
Business outlook

Pros

Salary pretty good, however company wide pay freeze for 3 years.

Cons

Management is either incompetent, or never around.

Explore other reviews about HUB International

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Well compensated, kind people, nice office

Cons

Educational opportunities seem limited compared to other brokers

2.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

2
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HUB International Response
1w
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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