Pros
Great management; wonderful colleagues. I worked at the university coffee shop and probably also would have given tours at the tea factory if I had stayed longer in Boulder, Colorado. I really liked my manager and the manager's assistant, and I worked at various locations, and liked everyone I worked with. I felt that the compensation was fair and could have envisioned moving into management positions, and perhaps out of the cafe entirely, eventually. I got great customer service experience, and I was allowed to work on my own a lot of the time, which I appreciated. I never felt micromanaged.
Cons
My positions, obviously, was not a lofty one, so the customers were occasionally (make that often) very difficult - people are very particular about their coffee or tea and the way in which it is made. For the most part, the service industry is like that, though - you just have to get used to it, and I did. I occasionally (very seldom) felt that I was at the very bottom or far end of a branch of a large corporation, but the people I worked with made up for that, and what do you expect, anyway? I don't know what changes have taken place since Celestial merged with Hain...