Okay benefits, but unfair treatment prevails - Dispensing Optician Hakim Group Employee Review

One or two of the higher ups are genuinely good people

Hakim group simply does not care about you as an employee, take everything they say with a pinch of salt. In my time working for a practice owned by them I'm never saw them follow up on a promise. The higher ups and marketing teams are so unbelievably out of touch, this company is full of corporate people who have fully drunk the koolaid this company is pedalling. They made the decision to close our practice and "merge" our store with another, by making three quarters of the staff redundant with 4 weeks notice and still attempt to wriggle out of giving anyone redundancy pay. They promised more than once to inform our customers about the closure and never did and instead of being in the shop on the last day of trading they were all on a "Hakim Group retreat" playing a game of traitors. Genuinely laughable and out of touch. One of the reasons they gave for closing our store and others was ‘underperformance’ when in actual fact our store had a record month the same month they decided to close us. In tandem with it being Hakim Groups mismanagement that led to stores underperforming, which they then proceeded to blame the employees for in the reasons for closing the stores. Upon becoming employed by hakim group our team was told that there was a bonus system in place if our practice hit a certain target, however upon hitting said target in March 2026 we were told that a bonus policy had never been in place. Leaving employees feeling like they had been working towards false promises that were never going to be followed up on. Upon writing this review I still have not received a written payslip for my final month of working for Hakim Group and am almost certain that this is due to them underpaying the majority of the staff they made redundant.

Nice environment, lovely people, great values

No cons from me - all good