Pros
The mission of the organization is valuable.
Cons
The organization feels like it is operating in a constant state of crisis, with little transparency or clear direction. Communication between departments is extremely poor, resulting in confusion, duplicated work, and frequent misunderstandings. Many employees are left feeling like no one truly knows what is happening across the organization.
Professionalism is lacking at all levels. Communication is often inappropriate, disrespectful, or ineffective, and accountability is inconsistent/non-existent. Some employees face severe consequences for mistakes while others receive little to no discipline for similar behavior, creating a culture of favoritism and mistrust.
Leadership appears disconnected from the realities faced by direct support professionals (DSPs) and frontline staff. While executives receive substantial compensation, there is ongoing discussion about reducing costs for the employees providing direct care. During periods of financial strain, employees experienced layoffs and the elimination of benefits such as the 401(k) match, while executive six-figure salaries remained untouched. Many employees perceived these decisions as placing the burden of cost-cutting on frontline staff rather than leadership. When the organization laid off staff in 2026, others got raises.
Human Resources is disorganized and often viewed as ineffective. Concerns raised by employees are not always handled consistently, and there is a widespread perception that favoritism influences decisions. Trust in HR leadership is low across many departments.
My personal experience includes excessive sexual harassment and a lack of confidence that complaints would be handled appropriately.
Combined with the broader issues of poor communication, inconsistent accountability, weak organizational leadership, and declining employee morale, this made for a difficult and frustrating work environment.