Senior Sales Support Manager - Senior Sales Support Manager Hapag-Lloyd Employee Review

Great work life balance and benefits program.

A little too KPI driven. Taken away from family and their motto "We Care"

The company has an established base of knowledgeable, experienced employees who have demonstrated long-term commitment and loyalty. There is institutional knowledge within the workforce that, if properly valued, represents a genuine competitive advantage.

Employee engagement has declined significantly under current leadership, with our most recent survey producing the lowest score in company history a trend that has worsened year over year. The culture has shifted away from merit-based decisions toward what many employees perceive as favoritism in hiring and advancement. Long tenured employees increasingly feel undervalued compared to those with personal connections to leadership. Senior management appears disconnected from the realities of the workforce, and there is little visible evidence of action taken in response to employee feedback.