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Harbor Freight Tools

Engaged employer

Dissatisfied - Store Manager Harbor Freight Tools Employee Review

1.0
16 Aug 2012
Recommend
CEO approval
Business outlook

Pros

decent salary, paid time off, relaxed atmoshpere, bonus plan, at least while I was there, I understand that has since changed.

Cons

Overemphasis on extended warranty sale, retaliation for not selling enough extended warranties, not being able to use the paid time off, constantly changing policies, no real investigation of customer complaints, just punitive punishments with no chance for defence.

Explore other reviews about Harbor Freight Tools

5.0
20 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible depending on situation, friendly, and willing to help new workers for extended periods

Cons

Strict on specific rules, may be prone to theft in store depending on area

4.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Cons

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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