A Workplace Where Your Experience Depends on Your Manager - Operations Associate Hargreaves Lansdown Employee Review

2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Working at Hargreaves Lansdown has provided a good level of job stability that suits a healthy balance between office and home working. The hybrid setup and modern office space make day to day work comfortable and flexible. I’ve also had the chance to meet some great people during my time there and a few of them have become good friends outside of work as well.

Cons

While Hargreaves Lansdown offers stability, there are definitely areas where the experience can be frustrating. The RTM system often feels overly monitored and can lead to a culture of micromanagement, depending on the team you’re in. Support around mental health and neurodiversity also feels inconsistent, with a lot coming down to the individual manager you happen to get. During my time there, I had three different managers, largely because the first two treated me poorly, which only reinforced how inconsistent the management experience can be across the company. Progression and pay can be demotivating as there doesn’t seem to be much incentive to go above and beyond, and the training structure has noticeable gaps that can leave longer-standing employees behind newer starters. The overall culture can feel quite cliquey at times, where you either fit into the environment or you don’t. There’s also been a growing feeling among employees that senior leadership don’t always take staff concerns seriously, particularly around workload, recognition and compensation, which has damaged morale over time. I know it doesn't sound like much, but after working there for three years, I genuinely struggle to understand how some people are able to feel comfortable and settled working at Hargreaves Lansdown. I also completely understand now why there’s such a high turnover of staff, with people constantly leaving while new employees are regularly being brought in.

Explore other reviews about Hargreaves Lansdown

5.0
1 Dec 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Flexibility with working hours -Opportunities for growth

Cons

-Salaries could be better matched

2
2.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

People have always been the best thing about HL people are really nice and eager to help at least within Operations. Pension contributions is decent as well.

Cons

A lot of cons however Helpdesk and Operations are micromanaged a lot more then the other department as they use a real time management system however any level above those teams its none existent and ControlIQ is used as a way me to put stupid mandatory targets such as productivity. Even though they care for quality they want the tasks done in faster times and expect you to be a robot. Upper management make decision that make no sense and don't consult the actual teams involved in the changes and my team even worse giving us no time to train the spltting team and then complain about SLA times. They are planning on changing Office days 2 to 3 which didn't need to be changed and a majority of the company disagrees with as it's been this way for 6 years. Promotions and moving is not existent roles are few far to come by and is used more external candidates from LinkedIn. The only way to move up and out is sucking up management or having a connection. Please do not work here unless your desperate or need a job for money it's not worth the headache.

2
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