Terrible support and low pay overshadow remote work - Interior Designer Havenly Employee Review

1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Little to none. Remote work is nice but comes at a cost.

Cons

-Terrible customer service. -No contacts within the company to help with issues they create. -Horrible decision making/all changes made for designers are not thought through. -Seems like everyone who does make decisions, has never been a designer in their life, or even close to one. -Constantly stuck trying to defend yourself to the client while waiting 24-48 hours for a response from anyone in the company. -Laughable pay. You'll never find a designer that charges $100 for an entire job. -Awful commission, and when you do finally make something from an order, the purchasing team is guaranteed to mess something up. Your client will cancel the order and you'll lose your commission for something that is out of your hands. -No one higher up cares. AT ALL. Designers will complain all day and night about issues, things that don't make sense, not being heard, etc. They don't care. They will always act like nothing is wrong and brush off anything you say. -Clients see the terrible customer service and are constantly complaining about issues within the process.

Explore other reviews about Havenly

5.0
13 Nov 2025
Recommend
CEO approval
Business outlook

Pros

- Flexibility - Independence - Designer Support

Cons

- Low Pay - No Room for Advancement

2.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

- Work from home on a mostly flexible schedule - Good for early career or even design students to build a portfolio and client experience.

Cons

- Extremely low pay. Project-based, not hourly. No additional pay for bigger projects or picky clients who want unlimited redesigns. When you do get commission, it's at extremely low rates, 1%-5%. However, there were frequent problems with orders that are part of the system you have no control over, which meant clients canceled and decided they wouldn't buy anything through the platform again, and you got no commission, even though they still asked for ongoing support and resourcing for out-of-stock items. My average hourly rate worked out to about $15, including base pay and commissions. - Tight deadlines and required continuous client onboarding, so not a low-key side hustle. - No career growth opportunities. - No benefits. (unless you count discounted furniture, but with that salary, you still can't afford most of the things you want)

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