A once great company that sadly fell apart - Territory Manager - Outside Sales Hawley Employee Review

Current ownership and most management is in Canada. They abandoned all of the policies that helped the company grow and maintain profitability for so long and implemented a business model that may have worked in Canada, but not in the United States. In Canada there is almost no competition so customers are at their mercy, but the U.S is very different. Customers expectations are higher. They demand service, sales and warranty support, good inventory fill-rates and accurate shipments. All of these values became nonexistent over the past few years. At one time, one of my largest customers stopped buying from us because nine out of ten orders arrived without a packing slip and the warehouses had no system in place to verify that orders were complete and accurate.