Unfortunate what happened here... - Therapist Headspace Employee Review

2.0
31 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Incredibly knowledgeable and supportive group of professionals on the care team.

Cons

Benefits have been cut year after year with this most recent being the most significant. Insurance premiums increased $200+/mo for some plans, 401K cut from 4% to 1%, wellness benefit cut from $300, to $200 last year, to $133 this year, Dependent Care FSA contribution of $100/mo was cut, Unlimited PTO went to "Flexible Time Off" with the recommendation of three weeks. We are told that this year, only the care team received a 3% merit increase and no one else within the company got an increase. One long-term executive after another leaving the company. The care requirement has changed three times in 2 years. Initially 30 sessions/wk, then went down to 22, then up to 28, and now it is up to 30 again. Many employees on care team are unable to participate in company offered engagements (ERG, meditation break, trainings, CEs) due to having too much on their plates. Caseloads are unmanageable and intakes are happening with no availability for follow up sessions for 3 or more weeks sometimes. No screenings for acuity done prior to intake session. I could go on, but do I really need to?

Explore other reviews about Headspace

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Management, strong relationships, grateful customers

Cons

Hours, location changes, low hourly wage to rely on

2.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-they offer great resources for members to utilize -continued education to sharpen your coaching skills

Cons

-there have been so many changes and expectations that are frustrating to navigate -they expect way too much for so little pay and no benefits -this role is so taxing on your own mental health... many of the members that you see aren't a good fit for coaching, so you're also filtering a lot of members for therapy and navigate really heavy mental health conversations that aren't within the scope of coaching -feedback isn't delivered live, it's all put in a spreadsheet that's clearly input by automation

1
See reviews by: Helpful|Rating|Date|All