Don’t go there - Counsellor HealthHero (UK) Employee Review

Dear Reviewer, We're truly sorry to hear about your experience during your time with us. It's important to us that all team members feel fulfilled in their roles and we regret that your expectations were not met. We also value transparency and encourage our team members to share their feedback with us directly while they're working with us. Your insights could have been valuable in improving our processes and services. For clarification, the services that we provide for our customers are Employee Assistance Programmes, which are orientated around helpline services, so there is a core element of call centre operations to facilitate effective delivery. The scope of the counselling provided is short-term and solution focussed. This form of counselling is not suitable for all situations and is not designed for long term/ongoing clinical engagements. To run a viable business, we must strictly adhere to the parameters of our commercial contracts. This is clearly communicated to all our counsellors through the recruitment process and induction training. We're glad to hear that you've found a role that aligns better with your professional goals and provides the support you need. We sincerely wish you all the best in your current position. ✨