Worst employment experience ever - Brand Ambassador HelloFresh Employee Review

1.0
9 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Coworkers Discount on personal meal kits

Cons

Everything else: Management was deplorable Constantly battling better discounts available and widely promoted online and on tv Schedules - no work life balance and bad events No respect Favoritism Commission/bonus structure Ineffective sales meetings and training

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HelloFresh Response
7y
Thank you for taking the time to share this response. We’re pleased that you were able to take advantage of the generous discount that we offer to our employees on our HelloFresh and Green Chef products and that you enjoyed working with your teammates. We strive to provide competitive compensation and commission structures to our team members. We keep track of market trends to ensure that our team members are compensated equitably, and aim to schedule our Brand Ambassadors for high impact events where the potential for sales could increase chances of earning commission and other compensation such as bonuses. While we try to release schedules with as much notice as possible, due to the nature of scheduling events, there can be last-minute changes to add more hours to each employee’s schedule. Our sales managers to strive to share the available shifts evenly throughout the sales teams, depending on one’s availability and preferences. Our Brand Ambassadors are the face and voice of HelloFresh in our communities, and we try to make sure that the training we provide is relevant and representative of our culture and the way we want to interact with our customers. While it sounds like your experience as a member of the FreshFam had some areas for improvement, we appreciate you sharing this feedback and we have passed it on to our Sales Leadership team.

Explore other reviews about HelloFresh

5.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good job great benefits can be

Cons

Fast paced environment can be

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HelloFresh Response
2mo
Hi there, we’re thrilled to know that the benefits are a part of what makes your experience here so fulfilling. Your hard work and enthusiasm are critical to our continued progress, and we are so thankful to have you with us. Here’s to achieving even more together in the future! Thank you & best regards, DS & Your HelloFresh HR Team
1.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

3
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HelloFresh Response
5d
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
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