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      Helpware

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      Outstanding Experience - Customer Service Representative (CSR) II Helpware Employee Review

      5.0
      27 July 2022
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business outlook

      Pros

      -Company provides regular communication, everyone works together with listen to and consider new ideas, -Opportunities growth and Advancement -Great co-workers and Leaders -Company understands work life balance

      Cons

      Every Job has its Cons and No company is perfect. This company gives me the ability to accomplish goals and to grow more, I'm learning every day working here so I'm very grateful, so I'm really pleased!

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      5.0
      18 May 2026
      Content strategist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture and collaborative environment

      Cons

      The management is sometimes slow in giving feedback and implementing changes.

      1.0
      17 Feb 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work Low skill/experience requirements to get a job Equipment supplied Pretty good health insurance (used to be better) Industry standard KPIs

      Cons

      No raises Minimal shift bid/change options Antagonistic HR dept Hard to promote within No incentives Terrible 401k matching Terrible work culture Layoffs without warning Lies about projects doing well only to fire their employees the next week. Minimal support/assistance within the projects Terrible training Rampant nepotism

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