Pros
The environment is very low pressure for an IT company. There is no sense of urgency to get things up and working quickly. Most of the equipment is current, but not cutting edge. Operating systems are kept up to current standards. The people below senior management are great. Very friendly environment to work in. Also offers flextime and some work from home for people working in IT.
Cons
The pro of a low pressure has led to an environment where they don't seem to take customer downtime very seriously. Money pressure is very high; they keep old equipment around past end of life to try to squeeze some extra dollars out of it. There is a lot of pressure to use free or low cost software which can't perform the functions that management is looking for. Two recent layoffs, March 31 and August 1, cut many longtime people while leaving in place other recent hires with the same job title. In both of these layoffs only 1 high management level person was cut. It appears that once you become more expensive you are next on the chopping block to be replaced with a cheaper less expensive person performing the same function (unless you have a relative or friend in management). Very high levels of manual file processing have lead to many quality issues. Quality issues are also caused by having new inexperienced people in the place of experienced people who were laid off for money reasons.