Pros
I like the work here. I like my boss and I like a lot about working here. The work is satisfying and you feel like you make a difference for your client. Supporting the employees is a value of the company and they do that through many ways such as wellness goals with financial rewards and mentor programs. Many employees have been here a very long time and are committed to the company.
Cons
But there can be a toxic negative environment (constant jokes about how it sucks and things are hopeless) and the work load is unrealistic for everyone - everyone is behind and barely keeping up. At times the environment it was a bit too political for me (to be fair, I hate politics at work) and the different departments can get unpleasant and blameful with Different departments can get blameful and unpleasant towards each other instead of working together as a team. Many of the systems are a mess and a lot of time is wasted fixing them or working on them to make them work. It can be a frustrating place to work and, despite the company's goals of supporting the staff which I believe are genuine, you can feel like there is just too much working against you to succeed.at times.